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Purchase unit from your Company 5/2009. unit tripped GFI it will not start up. Checked breaker box, when the unit is disconnected breaker will set .  I disconnected the motor from the unit and the VS501 trips the GFI.  Is there some re-set on the unit?  Please advise

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Do you ever sell tubs wholesale for sale/installation by a local U.S. retailer?  Thanks,

 

Kevin

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I just accepted a new client to our pool & spa service. They have a wooden tub 2 years old. The home builder indicates a small leak and I see lots of fiber shedding. Using bromine tabs, dichlor shock and appears they tried an ionizer. I quickly read some of your articles & I had alread...

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Hi -- a friend of mine has one of your small tubs (classic cedar tub), and

we want to move it from her house to mine -- across town a ways.  Is it "safe"

to move a tub?  Are there special considerations, etc.?  

Thank you for your help!...

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HI there, we have the 2 seater wood heated cedar tub. What would it cost to make it go electric? We don't want to sell it but never use it because of the time it takes to heat and then it gets way too hot sometimes too. The temperature control and electric combo. What is the cost and how is i...

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Please call to answer questions regarding your tub.

 

Thank you.

 

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do u ship to canada and how much to ontario canada if so

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Hello,

I have a 14 year old redwood 4'x6' tub (see photo) and I am looking to replace the walls and floor only. I plan to reuse the bands, seats and etc.

Is this something you could supply?

Best regards,

Mike Therrien

​Manchester, NH

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Hi there, I just have to say my wife and I really like your product.  We live in Spokane WA and the winters get really cold here.  I have always wanted a wooden tub as I find the plastic are very shallow and have little appeal.  My question  is will your wooden tubs work in th...

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Yesterday, we installed the Balboa Spa System 1.5 HP pump system from Amazon we purchased from your company. The installation went OK. But when we went to fill up the hot tub before engaging the system, it leaked out of a hole near the plumbing hookup to the pump. It looks like there's a plug...

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I installed the - VS501Z - VL401 this past weekend.  Everything works fine except there is no 12v output for the lights.  I have measured with a voltmeter at the circuit board and it reads zero.  In case it was a problem with the top-side controller I switched dip switch 7 on and used...
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I'm looking for an wooden jacoouzzi 3 x 3 meter for outside on a skyscraper in Dubai.

 

Do you have distributor in Dubai ? I would be interested also.

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I am looking for a heat exchanger for my hot to run off my out door boiler.

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We are doing a scientific experiment not related to hot tubs, I would be interested in purchasing a package 110V if possible we only have 460V or 110V service.  We need to heat the water to around 200F is that possible with a modified package?  Thank you

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I am interested in using the hydro therapy tub with salt water.  How much of an added expense is this for Los Angeles type weather, (I have an existing 220 volt connection on a covered patio), and how often, minimum, would the water need to be changed for a family of three, using the tub no ...

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We have a 13 year old 5' wood tub with a minimax 100 heater. The timer is broken and I'd like to upgrade it to one with some fancy remote control features. 

I'm also finding that the tub isn't getting to 104 deg before the heater stops.

We live at 25th and...

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Hello,

 

I am interested in buying a 2 person hot tub for my porch (I live in a condo).  What do you recommend?  

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I had to refill my hot tub and I am now navel to turn it on. The braker will not turn on. It only snaps back when I try to turn it on. Can u please help me troubleshoot this so I can get back in- thank u

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Evening, 

Were looking for a wooden bathtub to replace an existing bathub. It will have the original drain plug outlet. Is there a product that would work? please drop me a line to discuss 07411126833

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Good day!

     Do you offer o-furo tubs smaller than your two shown two-person tubs?  Our house is older and the doorways are at most 29-30 inches wide.  It might be impossible to even get your round 30" high tub into our house.  Do you have any one-pe...

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Just wondering what the price would be for a 2 or 4 person tub, and the cost of shipping, in Australian Dollars.

Kind regards,

Rashmita

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Hi I'm a Licensed Swimming Pool & Hot Tub contractor in Los Angeles Ca 90066. I I'm Interested in having one of your tubs set up at my house so your customers can come by and try and see them. Mabe we can work somthing out. I can also be your Authorized repair Agent for The Los Angele...

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Hi, I would like to enquire about shipping a medium hot tub to Australia. I live in Tasmania but would be happy to have it sent to Melbourne and I can ship it on from there.

Could you give me a quote for the medium hot tub (5'5") and the shipping cost to Melbourne Australia?View Thread >>

Can the heat exchanger be used in conjunction with an electric heater i.e. as a booster?

Just exploring various options.  We have an external CENTRAL BOILER wood furnace.

How much is the heat exchanger on it's own?

Could the heat exchanger be added to your s...

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Hello,

Can you tell me where in Oklahoma I can see a tub and buy one?

Thanks,

JW

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I purchased a circ pump, jet pump and VS501 spa pack from you guys a month and a half ago to replace the existing pumps and spa pack that I had. I had a hot tub tech from Krevco install it and after he left I've been getting flo alams going off. This was approx 3 weeks ago. We tried to troubl...

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Please send an catalogue to

12741 54th ave

Surrey. B.C.

v3x3c1

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I am interested in the 2 person tub- please supply details on shipping including shipping dates,if ordered right away, total current price, etc.- we are currently constructing a bathroom designed for such a tub in our own home. Thank you- 

Rich Saylor, AView Thread >>

Hi there -

I am buying a used Northern Lights tub and Chofu heater.  The tub is set-up, and the chofu is still in the box - never used.

A couple questions:

Do you have a pump and ionizer combo that would work with this unit?  If so, could they be shipped to...

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Ideally small.  Size of the oval and round.   natural gas heat

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How thick are the cedar staves for the oval soaking tub?

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I took possession of a hot tub and a mini next 100 natural gas heater in the spring of 2012. This summer the heater started malfunctioning. Sometimes the automatic on and off works and sometimes it doesn't. When I've noticed that it hasn't worked out turn the heater on and off using t...

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Interested in heat exchanger. ? Cost ? BTU Please call me 4BF...
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I'm still trying to find a manual for our Balboa Spa Pack controller. The main unit is a VS501Z.  But I cannot find any instructions for the control panel.  I have attached a picture of it.  Thanks for any help you can provide!

Cheers,
Emerson

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Can you ship to melbourne australia for xmas 

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I appear to have a steady drip from under the top cap of the filter housing, i have inspected the O ring and cannot see a problem, there may be a flat spot on it, can you send me a new o ring?

Or any idea's

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Hello, We are on the market for a hot tub/soaking tub for a new back deck we're building. I am curious if: a) you have a dealer in Portland, OR, b) how hot your tubs can go, and c) what the maintenance is like compared to an acrylic hot tub. Thanks for your time!

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What would be involved in constructing a 1 person soaking tub such as the Japanese use-- around 36" in diameter (inside dim.) and at least 36" inside height, from cedar? It could be square or round.

 

My thanks.

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I would like to find out more and possibly purchase your chiller tub.

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I have a local source for MPS and NaBr solution - less expensive to not pay shipping!  They said it is safe for wooden tubs.  Any problem using regular MPS (instead of Potassium monopersulfate?)?

​Thanks,

Zoe Tokar and David Solet

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Hi

I've planned to have a wood fired hot tub by the end of the year. 

Do you ship to France ? If yes what would it cost ?

Regards, 

Greg

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Where can I buy in Australia

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Hi

Can you price a hot tub 4 person with a small wood heater delivered to Canberra, Australia?  Do you have an agent in Australia?  Thanks Pete

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The Grail Springs Spa (www.grailsprings.com) purchased a medium (65") hot tub from you over ten years ago. We are in need of a new insulated cover. Can you let me know the cost and delivery details.

We also have a cedar plunge pool in need of a new cover.

Please get ...

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Hi there,

 

My name is Ty, and I'm interested in learning how to build cedar tubs.

I split my time between western canada, and wolseley, winnipeg, I am a carpenter, and have an eco-flooring company on vancouver island called Quality Wood Flooring. (just...

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Just returned from holiday to find our hot tub frozen.  Only visible damage is one hose coming to the lifter and the filter compartment itself being split.  Can't tell if there is any damage to pump or controller until we get the lines/filter fixed and fire it up again.  What w...

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I've been looking for a hot tub that can be very easily winterized just by draining and and blowing compressed air through the system. I live in North West Connecticut and the idea is that I want to be able to fill my tub when I want to use it, and drain it, winterize it when it won't be ...

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I have a fiberglass spa with a 9000 watt electric heater, pump, and blower.  Can I retrofit your controller for iphone control?

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Dieter

I bought a cedar tub about three years ago.  It has an EL2000 spa back with the USB wireless transceiver (Mach 3) with a dashboard that I controlled from my computer which was running Windows XP.  I recently upgraded the OS to Windows 7 Professional and now the das...

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I am looking at installing a cold plunge tub next to a large comericial sauna installation. Can you please send pricing?

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I purchased a cedar tub from you about 6 years ago. The pump seems like it is getting noisier and noisier, and I fear it's becoming a nuisance to the neighbors. Any suggestions for how I might make it run more quietly?  Thanks. 

 

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Hi,

We will shortly be installing 2no. Bespoke Spas and we require 2x heat exchangers. Each spa holds 3600ltrs of water. 

Would you please be able to advise on which exchangers we require and then possible a cost to go with them?

Regards,

Will

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Hello, I purchased the Balboa 54217 Retrofit Kit Bundle VS501S, Dec 7, 2012. Just yesterday when the heating element kicks on, it clips the GFCI Circuit. It’s getting cold here so I had the Electrician change the GFCI Circuit just to be sure and he said the Heating element is bad. All other...

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Due to space limitation, I can't have the filtration and heating equipment right next to the tub. How far away from the tub can they be located?

Thank you,

Rich 

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I just replaced the cartridge on our tub and the electric heater says "SA" when I turn on the power. It's very cold here today--high of 25 F--so I'm fearful that pipes will freeze if we don't hurry and fix the problem!

 

What do we do?

&nbs...

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I am planning to build a cabin and am researching wooden hot tubs.  It looks like either one of yours or a Roberts tub (they offer a conical design that I might prefer).

I am planning the layout of the cabin now, with storage closets and whatnot, and would like installation informa...

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Hi, I am looking to get the tub and water hookups only. I have access to fill and drain direct from a hot water heater.


Could you please let me know the total cost for an oval tub to Vancouver, BC.

 

Thank you.

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How do I keep wooden hot tub clean? Please advise. Thank you, Sezee...
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I have a 6' wooden tub  — but vinyl-ester lined.  It runs 6 hr/day on a heat exchanger from the house hot water tank.

I have an ozonator (6 hr/day) and use too many chemicals.   

Please advise me on changing to salt or  similar.

&nb...

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I have an older model viking spa and i was thinking about upgrading to a modern day controller that allows for wifi access and temperature changes via smartphone.  does your system integrates into an existing soa or would i replace the heater and controller module? 

thanks

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Hello,

 

I was speaking with you on the phone earlier today about the dip switch settings for my replacement VS520 board. I have it installed and it looks like everything is working except for the second pump. The indicator light comes on but both speeds don't work. A...

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the 120v 1.5k heater is not available as an option when i configure my 4 person oufro

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Hello, I'm working on the design of a small hotel project in Napa, California and would like to ask you a few questions about your 2-3 person tubs for outdoor guest-room terraces. Please call me at the number provided.

Thanks,

Maggie

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Connector J18 is no longer providing the voltage required to drive the Silver Water System Model A-650 that was supplied with the spa. Can you advise?

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Will you please send some printed brochures and information on your wood hot tubs?

Thank You

Ronnie Stewart

340 Sheriff Mill Road

Easley, South Carolina 29642

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Dear Sirs

We own a spa with a Balboa MGS504DZ control system / heater. Due to the rather high electricity prices combined with the rather cold weather we would like to replace / supplement the heater with a heat exchanger running of our domestic heating. By searching the inter...

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I have a round 5 foot Dia wood hot tub and need some replacement benches (inside in the water).  Do you have these along with mounting hardware?

 

Thanks.

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Looking for a 6 seat hot tub with cover, ozone system, propane, i phone control, elevation is 4500 feet.  Use is for a a vacation home,

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We want 2. Sunshine Coast bc. 

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Hi. I bought my cedar tub a few years ago. I just recently went away on vacation and came back to a burnt out heater element. Now the problem is that all the water has frozen and it looks like the tub has a leak somewhere because there is hardly any water left inside. I am tempting to make this tub ...
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i am designing a hot tub partially submegred in a deck.  I am interested in using the hybrid heter system, but I am unclear if the propane heaer can go under the deck or not.  please clarify limitations of where it can be installed

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Hello - I am building a property in the mountains and want to discuss some options I have been thinking about for Cedar tubs.

Let me know when you have time to have a chat.

Thank you,

Mark

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I need a controller (remote) for the Balboa Spa Heater, Model Number VS501Z.  I have not installed the unit yet.  I believe I need the controller to be able to activate the system.  I have misplaced the manual for the unit.  Is the controller all I need to be able to activate ...

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I own a Free Flow hot tub RLX Sport model. I believe the motor is seized.

I would like to know if you have a motor/pump combination that would replace it.

If so, how much would it cost to purchase

Also,what would be the shipping costs to my home in Nov...

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